SUPPORT CHANNEL

Contact & Support

Account, subscription, payment, refund, client, and international route issues are all handled through account tickets.

Submit a Ticket View Help

CHANNEL MATRIX

Contact Channels and Use Cases

The information below reflects the site's currently published details. Unlisted channels are not used to receive account information or handle subscription matters.

In-account channelRecommended

Account Tickets

Suitable for account access, plan activation, traffic checks, payment status, refund requests, client configuration, and connection issues. Include your platform, the symptoms, and troubleshooting steps already completed.

Response expectations: Tickets are handled according to submission order, completeness of the information, and issue complexity. Replies and follow-up communication remain within the account.

Open Ticket Center →

External contactNot published

Email

48VPN does not currently provide a public email address. Do not send account, subscription, payment, or refund details to unofficial addresses; submit them through an account ticket.

Response expectations: This channel currently has no publicly listed receiving address, so no response time is specified.

Instant messagingNot published

Telegram

48VPN does not currently provide a public Telegram account. Follow the channels listed on this page, and submit account details and payment records through an account ticket.

Response expectations: This channel currently has no publicly listed receiving account, so no response time is specified.

ISSUE ROUTING

Before You Submit

The more complete the information, the easier it is to route your request to the right process. Do not split one issue across duplicate tickets.

ACC Account & Login
PAY Payments & Refunds
APP Client Issues
NET Routes & Connections

One Ticket, One Clear Issue

For account issues, include your username and the message shown on the page, but never submit your password. For payment issues, state the payment method used—Alipay, WeChat Pay, or USDT—and include order details that can be verified in your account.

For client issues, specify the platform: Windows, macOS, iOS, Android, or Linux, and describe where the problem occurs. For route issues, describe the destination, selected region, connection behavior, and what happened after switching routes.

QUICK ANSWERS

Common Questions Before Contacting Us

Do I need an email address to register?
No. A username and password are enough to register. After registration, open the Ticket Center from your account.
Which issues should be submitted as tickets?
Submit tickets for account, subscription, payment, refund, client, connection, and configuration issues. Keeping the conversation in your account makes it easier to follow up on the same matter.
What information should a ticket include?
Include the symptoms, platform, relevant messages, troubleshooting steps you have tried, and order details that can be verified in your account. Do not submit your password in a ticket.
Can I contact you by email or Telegram?
48VPN does not currently provide a public email address or Telegram account. Use an account ticket for service-related matters.
How can I check the progress of my ticket?
Sign in to the account used to submit the ticket, then open the Ticket Center to view replies and the latest status. If more information is needed, continue replying in the original ticket.