FAULT ISOLATION
Check these items in order when the connection fails
First confirm the account and order status. Sign in to the user panel and check that the plan is active, usable data remains, and the latest subscription details shown in Account Overview were copied. If the order is not active, repeatedly importing it into the client will not create usable routes. If the data has been used up, address the plan first instead of continuing to change system network settings.
Next check the subscription import. Seeing a subscription name in the client does not mean the route content updated successfully. Open subscription management and run an update, then check whether the route list appears. If the update fails, clear the current input and copy the complete link from the panel again. The example address is for format reference only and cannot be used to connect.
Then check the route and local network. Disconnect first and confirm that the original network can browse normally, then enable the client again. If a route does not suit the current network, compare it with another route in the same region. Change only one condition at a time: switch the route first, then the network. Do not change the subscription, client, and system settings simultaneously, or you will not know which step restored the connection.
Finally check platform permissions and app caches. Android and iOS require system approval for the VPN configuration, while Windows and macOS may also be affected by system network permissions. If the target app retains an old session, close it completely and reopen it. If the cause remains unclear, record the platform, the exact client error, order status, and steps already tried. Then visit the relevant category in the Help Center or submit a support ticket through the user panel.
This completes the basic signal path: create an account, choose a plan, retrieve the subscription, import it into a client, connect, and verify. Following this order helps locate most first-time setup issues at a specific step. For route selection, regional availability for AI services, or developer-tool environments, continue to the relevant guide instead of handling every advanced option during the first connection.
Open the Help Center
Keep the original error text when submitting a question, but do not share your subscription link publicly.